Refunds & Returns

Returns Policy
If you are unhappy with your purchase, you are welcome to return your items for a Store Credit as we do not refund for change of mind or incorrect sizing. If you purchased your items using a discount code, your store credit will be the final amount you paid for that item (minus the discount). Store Credits expire within 12 months, and can be used on any item/s on our website.
•    Items will only be accepted if returned in 100% original condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan.
•    Customers must cover the postage cost to send the item back to us.
•    All sale items are final and cannot be exchanged or refunded, unless they are defective or faulty.
•    Please note: We do not accept the return of any fake tan, lingerie, socks or earrings unless defective or faulty.
•    All clothing & swimwear must be tried on over underwear for hygiene. Do not remove the hygiene seal on swimwear as returns will not be accepted if removed (unless defective).
•    Please return shoes in the original box in a postage bag. The box must be received in original condition to be accepted.
•    It is recommended that you use a traceable delivery method for all returns to ensure your delivery is safely returned to us. We are not responsible for any loss or damage to parcels returned to us.
•    Items which do not satisfy the above Conditions of Return for our change of mind policy will not be accepted and the customer will be notified.

Can I change my return outcome?
Unfortunately, once you have submitted your return through our portal, we are unable to change the outcome.
Please note, when you submit your return, you agree to the following checkbox statement: "I have reviewed and confirmed the outcome and selections made on the return portal for my return request."

International Returns
Please submit a return request here before posting your items back.
To return your order please follow the below steps:
1.    Submit a return via our returns page or through your Spruika account.
2.    Make sure your order number and email address is filled in then click ‘Return Items’.
3.    Select the item/s you are wanting to return then click ’next’.
4.    Select your return reason and quantity from the drop down then click ‘next’.
5.    You will then be provided with our returns address, and will need to cover the cost of the return.
6.    Take your return to your closest shipping provider or postal office, and ensure your return has tracking.

Please note that your store credit will be accessible in Australian Dollars (AUD).

New Zealand Returns
Please submit a return request here before posting your items back.
To return your order please follow the below steps:
1.    Submit a return via our returns page or through your Spruika account.
2.    Make sure your order number and email address is filled in then click ‘Return Items’.
3.    Select the item/s you want to return, then click ’next’.
4.    Select your return reason and quantity from the drop down, then click ‘next’.
5.    You will be charged a $9.95 AUD label fee for a change of mind return.
6.    Download your label from the returns portal, attached it to your return, and drop it off at your closest NZ Post Office or Postal Box.

Please note that your store credit will be accessible in Australian Dollars (AUD).

Australian Returns
Please submit a return request here before posting your items back.
To return your order please follow the below steps:
1.    Submit a return via our returns page or through your Spruika account.
2.    Make sure your order number and email address is filled in, then click ‘Return Items’.
3.    Select the item/s you want to return, then click ’next’.
4.    Select your return reason and quantity from the drop down, then click ‘next’.
5.    You will be charged a $9.95 AUD label fee for a change of mind return.
6.    Download your label from the returns portal, attached it to your return, and drop it off at your closest Australia Post Office or Postal Box.

Afterpay Returns
Once we receive your return, you will be issued with a store credit for the final price of the item/s. The Afterpay installments will continue to be captured until the order has been paid in full.

Guest Checkout and Returns
You are welcome to place an order as a 'Guest' at checkout. If you have checked out as a 'Guest' and would like to return your item for store credit, click on 'SUBMIT A RETURN' at the top of this page using your order number and email address used for the order. Once we receive and process your return, store credit will be applied to the email address used to place the order. To access the store credit, you will need to 'Register' the account.

What do I do if I have received a faulty item?
If you think you have received an item with a manufacturing fault or an incorrect item to the one ordered, please email our Customer Service team as soon as possible at ask@spruika.com. Please attach 2-3 clear photos of the fault you are seeing.
If the garment is found to have a manufacturing fault, we are happy to organise a free returns label for you to return the item for a refund, store credit, or a direct replacement.
Please note that Spruika does not accept returns for garments which have been damaged during wash or wear and tear.

When will I receive my store credit?
Once we receive your return at our warehouse in Perth, Australia, we will begin processing it. This may take 3-4 business days. After processing, store credit will be added to your account, and you will receive an email with the details of your return.

Where will my return be processed?
All returns are processed at our warehouse located in Perth, Australia.

How long does it take to process my return?
Once your return is received, processing time can take 3-4 business days.
*Please allow extra processing time during high volume periods.

Can I exchange an Item?
Unfortunately, we are currently unable to process exchanges. You can return the item to us for a store credit which you can use to place a new order.

All sale items are final and cannot be exchanged or refunded, unless they are defective or faulty.

 

Can I return a sale item?
Sadly we don't accept the return of sale items. All sale items are final, there is no exchange or refunds on sale items unless defective or faulty.
(Please note 'sale items' are items under the sale section of our website)

How long do I have to return an item?
We offer a returns period of 30 days from when the order is placed.

Track my return
If you're using a prepaid return label from our returns portal, you can track your return by entering your tracking number through the link below:

https://auspost.com.au/mypost/beta/track/search

How do I return an item?
To submit a return for store credit, click on 'SUBMIT A RETURN' at the top of this page or log into your Spruika account and click 'Return Items' next to your order. Store credit will be issued for all returns, as long as the items comply with our Returns Policy.